Question 1

Is My Account Information Secure?

Accepted Answer

All your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at radanan.com

Question 2

How can I cancel my order?

Accepted Answer

You will not be able to cancel the order from your end. You have to share the order number and cancellation reason through our Call Center And Facebook Message and we will cancel the order.

Question 3

Will I receive any confirmation after placing any order?

Accepted Answer

Upon placing the order, you will receive a text message and an email with your order number, and a call for the verification of the Order.

Question 4

What should I do if I miss the order confirmation call?

Accepted Answer

We will attempt twice to confirm your order and if you miss the call then you can contact our Call Center, Facebook Message, Live Chat or Support Ticket to confirm the order. If your order is already canceled then you have to place a new order form your end.

Question 5

Are there any hidden costs or charges if I order from Radanan?

Accepted Answer

No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery.

Question 6

How can I place an order?

Accepted Answer

To place an order you have to visit our website. Then search your desired product, select the color and click ‘Buy Now’.

Update your Name, Contact Number, Address and Select payment method. We have Cash on Delivery, bKash, Online Payment & EMI as payment method. You can also avail Card on delivery facility (inside Dhaka Metro City only).

We highly recommend creating an account before placing the order.

Question 7

How can I change or add new address after placing the order?

Accepted Answer

If you want to change your address after the order placement, you have to share the order number and updated address information through our Call Center, Facebook Message, Live Chat, or Support Ticket.

Question 8

My order got canceled what should I do?

Accepted Answer

If you want to make the payment online then you have to place a new order from your end. You can reorder from 'My Orders'. If required we can place a new order from our side if you want to avail Cash on delivery  or Card on delivery facility (Inside Dhaka Metro Only).

Question 9

How can I add or remove any item in the order?

Accepted Answer

You can add or remove any item from your cart before placing the order. If the order is placed then you have to communicate with us Call Center, Facebook Message, Live Chat, or Support Ticket.

Question 10

How can I change the Contact Number?

Accepted Answer

You can update the contact number from your account address book. If the order is already placed then you have to share the order number and updated contact information through our Call Center, Facebook Message, Live Chat, or Support Ticket and we will update the contact number.

Question 11

Do you accept DBBL Nexus card?

Accepted Answer

In Future. You can make payment using only VISA/Master card of Dutch Bangla Bank but we do not accept the Nexus card.

Question 12

How can I avail Card on delivery?

Accepted Answer

In Future. We are providing the Card on delivery facility inside Dhaka metro city* only. Our rider will take the payment with the POS machine while delivering the product. You have to make the payment first after that our rider will handover the product.

Question 13

I failed to make payment while placing the order. What shoud I do?

Accepted Answer

In Future. For bKash payment:

• You can make the payment manually to our merchant number ‘017*******;.
• Make the payment using ‘Payment' Option.
• Use your order number as a reference.
• Share the transaction number, bKash wallet number, and amount with us after making a successful payment.

For Online payment:

• You will not be able to make the online payment manually. If the online payment is unsuccessful, you have to place a new order with successful online payment.

Question 14

Why your agent called me and asked for advance payment?

Accepted Answer

In future. We are unable to provide Cash on delivery or Card on delivery facility with all of your products. We ask for the advance payment for security purposes because of the product price or size.

Question 15

Can I make the payment using 'Rocket' wallet?

Accepted Answer

In Future, you will not be able to make the payment using 'Rocket' account. We accept only bKash payment.

Question 16

What are the Payment methods?

Accepted Answer

We have Cash on Delivery, In future-bKash, Nagad, Online Payment (VISA/MASTER/AMEX) & EMI as payment method. You can also avail Card on delivery facility.

Question 17

Can I avail cash on delivery from outside Dhaka?

Accepted Answer

You can avail cash on delivery facility (any where is Bangladesh) if the grand total of your order is above BDT 500.

Question 18

Why Cash on delivery is not showing?

Accepted Answer

Currently, The cash on delivery option will be closed for products shipped from China only. But there are special offers if you press order online. You have to make the payment in advance through bKash, Nagad or online.

Shipping Guidance

Pre-Order Support

Secure Purchase Path