Refund & Return Policy
At RADANAN, we are committed to ensuring customer satisfaction with every purchase. This policy outlines the conditions for returns, refunds, and online payment handling.
Return Eligibility
- Return requests must be made within 3 days of receiving the product
- Item must be unused, unworn, and in original packaging with tags intact
- Applicable for damaged, defective, or incorrect products only
Non-Returnable Items
- Used or worn products
- Items damaged by the customer
- Discounted / clearance items
Return Process
Step 1
Contact us with your order ID and clear product images
Step 2
Our team will verify and approve your return request
Step 3
Send the product back as per our instructions
Refund Policy
- Refund will be processed after product inspection and approval
- Refunds are only applicable for eligible returned products
Refund Method (Online Payment)
Card Payments
Refunds will be processed back to the original card within 7–10 business days
bKash / Nagad / Rocket
Mobile banking refunds will be sent to the same account within 3–5 business days
Cash on Delivery
COD refunds will be issued via bKash, Nagad, or Rocket after confirmation
Delivery Charges
- Delivery charges are non-refundable
- If the issue is from our side, we will bear the return cost
Exchange Policy
We offer exchange for size or defect issues depending on product availability.
Processing Time
3 Days
Return Request
3–5 Days
Mobile Banking Refund
7–10 Days
Card Refund
Need Help?
If you have any questions, feel free to contact our support team. We are available 24/7 to assist you.
All payments on RADANAN are secure. We ensure fast refunds and a hassle-free experience for every customer in Bangladesh.