Secure Payment

At RADANAN, we take the security of your payment information very seriously. We employ multiple layers of protection to ensure that every transaction on our platform is safe, secure, and encrypted.

1 Our Security Measures

2 Accepted Payment Methods

We offer a variety of secure payment methods to ensure a convenient checkout experience for all our customers in Bangladesh:

3 How Our Secure Checkout Works

• Step 1: Add items to your cart and proceed to checkout
• Step 2: Fill in your shipping details on our secure, encrypted form
• Step 3: Choose your preferred payment method
• Step 4: Complete payment through the secure gateway — you will be redirected to the payment provider's own secure page for card and mobile banking payments
• Step 5: Receive instant confirmation via email and on-screen notification

4 Cash on Delivery (COD)

We also offer Cash on Delivery for customers who prefer to pay upon receiving their order. With COD:

• No advance payment required — pay when your order arrives at your doorstep
• Inspect your product before making payment
• Available across most areas in Bangladesh
• The delivery agent will provide a receipt upon payment

5 Refund & Dispute Resolution

If you encounter any issue with a payment or need a refund:

• Refunds for online payments are processed within 7-14 business days back to the original payment method
• COD refunds can be processed via bKash, Nagad, or bank transfer
• For payment disputes, please contact our support team with your order ID and transaction details
• We work with all payment gateways to resolve disputes promptly and fairly

6 Data Privacy

Your personal and payment information is handled with the utmost care:

• We only collect information necessary to process your order
• Payment data is encrypted and transmitted directly to the payment gateway
• We do not sell or share your personal information with third parties for marketing purposes
• All customer data is stored securely with restricted access